Please secure your preferred time by booking in advance via the app or WhatsApp.
If you need to cancel or reschedule, we kindly ask for early notice so we can offer the slot to someone else.
Packages, vouchers, and memberships have expiry dates; we are unable to extend or honor them once expired.
Arriving more than 15 minutes late may shorten your session to avoid affecting other guests’ bookings.

Completed sessions, purchased vouchers, and packages are non-refundable.
Packages may be transferred upon management approval.
If a new medical condition prevents you from using services, a medical note is required so we can evaluate alternative options.

Help us maintain a clean, calm environment for all guests.
Wear appropriate clothing for your chosen service.
Keep areas dry and tidy for safety and comfort.
Use equipment with care to avoid damage or risk of injury.
Please respect the duration of your booked session.
A call button is available in all recovery rooms. Please use it if you require assistance or have a concern during your session.

Please stay within the session time; extra time may incur an additional fee.
Avoid use of sauna and ice bath if pregnant, feeling unwell, dizzy, under the influence of alcohol/substances, or if advised otherwise by a physician.
First-timers are encouraged to choose guided sessions.
Our dual recovery room accommodates up to 3 guests maximum to maintain comfort and safety.
All jewelry and metal accessories should be removed before entering the sauna for comfort
For best results, we recommend wearing cotton inside the sauna rather than polyester or synthetic fabrics.
We recommend removing makeup before entering the sauna to allow skin to breathe and avoid irritation.

Please inform us if it’s your first session so we can tailor the settings appropriately.
Using the boots for the full recommended duration supports optimal results.
NormaTec may be used as a standalone service or as a complement to other treatments.
Devices are cleaned and sanitized daily.

Please inform our team of any injuries, allergies, medical conditions, or recent procedures.
If we feel a service is not suitable, we may recommend an alternative or reschedule for your safety.
Mederi is not responsible for injuries resulting from withheld information or disregarded guidance.
For candle purchases, safety instructions and burn warnings are included on the product label.
For candle and essential oil purchases, please inform us of any allergies or sensitivities, we are not responsible for reactions that occur due to undisclosed conditions.

We strive to keep Mederi a peaceful, respectful, and inclusive space.
Speak gently and respectfully with our team and other guests.
Inappropriate, aggressive, or disruptive behavior will not be tolerated.
We reserve the right to decline service when necessary to protect clients and staff.

Please keep your personal items secure; Mederi is not responsible for lost, stolen,or damaged belongings.

Respect guest privacy; avoid filming or photographing others without permission.

For safety and atmosphere, children under 18 are not permitted in treatment/recovery rooms.

Phones should be on silent mode.
Calls are not recommended during treatment sessions.

For comfort and hygiene, swimwear or suitable gym attire is required in shared sauna and ice bath rooms.

Pregnancy
Blood pressure issues
Cold/heat sensitivity

All first-time guests are required to sign our full client waiver and health disclosure form before their initial session.
Returning guests will be asked to complete a shorter waiver before each session, as treatment goals and health conditions may change.